Euro Carpets Ltd

Ordered a sofa 18 weeks ago this Friday with still no sign of the sofa after being told it would be only 10 weeks. Been left with no sofa for nearly 8 weeks now. 0 communication from anyone working there since we ordered, have to chase everything yourself, each member of staff lies and tells you different on the phone. Was told it would be delivered today so took the day off work, only to be told by a different man it would not be delivered today, he doesnt know why I was told that, and Ive now got to wait another 3 weeks. 21 weeks for a sofa!!!! Been refused any compensation at all and told I could just have a discount on any furniture purchases as if I would EVER buy from here again. Awful company do NOT buy from here.
May 1st, 2023

Very good sales man very happy with the service highly recommended
Apr 30th, 2023

If there was less than one star I would give minus stars for the awful customer service we had. We purchased a lamp from there, paid upfront. As there was no stock we were offered the display lamp for a reduced price. We asked for the remaining amount to be paid back but were told we can get something else or a credit note for future purchases. When we requested again for the remaining amount to be paid back we were told the lamp is not for sale any more. The managers tantrum was quite frankly unprofessional! Now awaiting the full refund.
Mar 3rd, 2023

Great customer service friendly and approachable
Feb 26th, 2023

Excellent and knowledgeable Staff. Nothing too much for them to help the client
Feb 14th, 2023