Diamond Home Support North Staffs

Brian and his amazing Team has been taking care of our home for past 3 months. Always high standards with a reliable service from our lovely cleaner. We highly recommend Diamond Home Support! Sonia&James
Jun 6th, 2022

Brian and his team from Diamond Home Support did a fantastic job deep cleaning the whole house including steam cleaning of the carpets after my previous tenants left the house in a really bad state. I gave them the keys to the house and once all the work was complete they locked up and posted the keys through the letterbox. A very trustworthy company and I would definitely recommend them. Service: Deep clean
Sep 6th, 2021

A very competent, understanding of special needs and hardworking company! Whenever I need to phone, it is answered. When I have queries, they get answered really quickly. I send emails..no surprise, I get a quick reply. My mum loves seeing her cleaner, she has a right laugh! Moreover, the cleaner is proficient, professional and polite. We, as a family are happy with this service and the relief that it gives to me dad is great! Service: Standard cleaning
Feb 8th, 2021

In short, dont waste your money on this company. The manager repeatedly told me his purpose was to make sure if my designated cleaner were to win the lottery and quit that he would ensure I got a replacement. I believe this is what he tells himself to justify his cut. I walked them around the property and told them what I wanted, I was offered 2 hours weekly, its fair to assume this would reflect what I asked them to do. The first visit was for some deep cleaning I requested after we completed some renovation works. The second was due to be a general clean, Id requested a focus on the floors of every room as I have a young child. I came home to an unfinished kitchen and little else. I had to leave the house before the cleaner finished and I can only assume that was the ticket for them to rush and leave. When I returned to see very little done, I called and made enquiries and was told a myriad of excuses, you need to book more time, you need better equipment, you need to lower your expectations. Frankly, for 15 an hour Id expect some equipment to be provided. Ill admit my vacuum has seen better days, but it doesnt explain unswept floors, dirty worktops and cupboards .. and all that after 2 hours spent in the kitchen. When I told the manager I wouldnt continue with this arrangement, whos sole purpose he claims is to provide continuous help remember, he replied, Ok, thanks. Im scratching my head, wondering what his role really is and what Id pay the company overhead cost for.
May 15th, 2022

Positive: Professionalism, Punctuality, Quality
Jan 29th, 2021