Argos Stoke Festival Park

I went in last night to collect a few eBay packages, 2 out of the 3 had barcodes for them to scan, I tried to explain to the manager that that the last item was indeed in the store showing proof of delivery but he refused to accept it, later coming back saying it was not in the store, yet one hour after leaving I got an email saying it's available for collection so it was indeed in the store, I got served by a lazy manager who couldn't be bothered spending a few minutes looking for my package, I wonder who found it in the end him or another member of staff. I have worked in retail myself for 5 years and if I was that lazy my manager would drag me in the office so fast my head would spin.
Apr 23rd, 2023

I ordered a phone online. I got it through delivery at home. When i received it I noticed that the seal of the phone's box was broken. I drove to Argos festival park where I asked for a refund or another sealed phone. The argos employee called the manager and she said to me that I can only send back the phone through courier only because was an online purchase. I told her that it would be easier if I could just left the phone with them and get a refund... She saod no again that is nothing she can help me with. I drove to argos Tunstall, where theanager there got me a refund in a few minutes. For the woman manager of day shift from Argos Festival Park ( she's blonde), if you are reading this, I want you to know that you are useless.... the company would do good if they would demote you and put someone more capable...
Feb 7th, 2023

Nobody would pick up the phone. Placed an order for collection on the same day and got an email that will be available in the next 3 days. Tried calling a few times and nobody picked up
Jan 30th, 2023

Just been to argos brilliant customer service care..nothing was to much trouble..x
Dec 27th, 2022

Lacks signage for returns/customer service
Dec 26th, 2022