Water Plus
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Riverside Park, South Court, Campbell Rd
Stoke-on-Trent, eng ST4 4DA - (345) 072-6072
Hours
Chamber Rating
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James L.
Sent me a bill for over 1,000 for a company thats nothing to do with me. Theyve been told its a mistake but they keep issuing bills with an amount outstanding over 1,000. Theyve also been harassing my tenants to pay bills that Ive already paid. Have been through complaints department who did nothing. Will likely end up in court where Ill also be seeking compensation for my property managers time in dealing with this. Hopefully CCW can help.
Apr 27th, 2023 -
derrick robertson
Water plus - Do not use and stay away! The worst company ever.. Dont believe me - Just google "Water Plus Complaints" to see complaints to SPSO, OFWAT, CCWater & Watchdogs from hundreds of 'customers'. This is a joint venture between united Utilities and Severn Trent. Water Plus fails on even the basics but once they have your details they will continuously harass you and threaten you with debt collection even though their records and invoices are incorrect. Their admin systems are regularly down, they cant even find your customer notes, told us we didnt have an account, we werent required to open an account, we had 0 balance, account closed, they couldn't bill residential users.. but yet 1.5 years later they apparently want to change us 1000 for water.. A complete joke of a company and my advise is do not engage or take out any services with this company! Stephen Ellis may well respond to this and TrustPilot review but it is like he has a full time job trying to resolve the numerous customer complaints online!
Apr 26th, 2023 -
Feramuz Karabulut
Worst company ever. Sending bill with out water supply it's joke.
Apr 24th, 2023 -
Stephan Berrill
I am extremely disappointed with the service I have received from this company. we have been receiving erroneous bills and threatening letters that appear to be nothing short of a scam.
Apr 14th, 2023 -
decorating sundries
I strongly advise others to be cautious when dealing with Water Plus and to double-check any bills received from them. It is essential to ensure that you are not being charged for services you have not used or bills that have already been paid. I sincerely hope that no one else experiences the same level of frustration and disappointment that we have encountered in dealing with this company.
Apr 12th, 2023
Contact Info
- (345) 072-6072
Questions & Answers
Q What is the phone number for Water Plus?
A The phone number for Water Plus is: (345) 072-6072.
Q Where is Water Plus located?
A Water Plus is located at Riverside Park, South Court, Campbell Rd, Stoke-on-Trent, eng ST4 4DA
Q What is the internet address for Water Plus?
A The website (URL) for Water Plus is: https://www.water-plus.co.uk/
Q What days are Water Plus open?
A Water Plus is open:
Thursday: 8:30 AM - 8:30 AM
Friday: 8:30 AM - 8:30 AM
Saturday: Closed
Sunday: Closed
Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 8:30 AM
Q How is Water Plus rated?
A Water Plus has a 1.2 Star Rating from 405 reviewers.
Hours
Ratings and Reviews
Water Plus
Overall Rating
Overall Rating
( 405 Reviews )James L. on Google
Sent me a bill for over 1,000 for a company thats nothing to do with me. Theyve been told its a mistake but they keep issuing bills with an amount outstanding over 1,000. Theyve also been harassing my tenants to pay bills that Ive already paid. Have been through complaints department who did nothing. Will likely end up in court where Ill also be seeking compensation for my property managers time in dealing with this. Hopefully CCW can help.
derrick robertson on Google
Water plus - Do not use and stay away!
The worst company ever.. Dont believe me - Just google "Water Plus Complaints" to see complaints to SPSO, OFWAT, CCWater & Watchdogs from hundreds of 'customers'.
This is a joint venture between united Utilities and Severn Trent.
Water Plus fails on even the basics but once they have your details they will continuously harass you and threaten you with debt collection even though their records and invoices are incorrect.
Their admin systems are regularly down, they cant even find your customer notes, told us we didnt have an account, we werent required to open an account, we had 0 balance, account closed, they couldn't bill residential users.. but yet 1.5 years later they apparently want to change us 1000 for water..
A complete joke of a company and my advise is do not engage or take out any services with this company!
Stephen Ellis may well respond to this and TrustPilot review but it is like he has a full time job trying to resolve the numerous customer complaints online!
Feramuz Karabulut on Google
Worst company ever. Sending bill with out water supply it's joke.
Stephan Berrill on Google
I am extremely disappointed with the service I have received from this company. we have been receiving erroneous bills and threatening letters that appear to be nothing short of a scam.
decorating sundries on Google
I strongly advise others to be cautious when dealing with Water Plus and to double-check any bills received from them. It is essential to ensure that you are not being charged for services you have not used or bills that have already been paid. I sincerely hope that no one else experiences the same level of frustration and disappointment that we have encountered in dealing with this company.