Halfords - Newcastle Under Lyme (Stoke-on-Trent)

First class customer service today by Richard
Apr 19th, 2023

Quick and friendly service, highly recommend. Great fitting service.
Apr 13th, 2023

Excellent and speedy service. Offered help and advice and sorted my problem in no time. Thank you
Apr 13th, 2023

Excellent service as usual quick and efficient.
Apr 10th, 2023

Pretty poor experience really. The two star rating I have given is only because I did eventually leave with what I went for. However it wasn't easy, the tablets for customers to find the parts they may need were not working so had to queue up to ask for help from the one till operative on duty as there seamed to be no-one working at the parts counter. The exchange with the till operative was difficult at best as she seamed to have difficulty understanding what I was looking for (partly due to language difficulties as I assume she was of eastern european origin and partly given her young age was unlikely to possess much knowledge or experience of vehicle parts). When I returned to the till having retrieved the required items the till operative had changed so asked him to check the reference no's on the selected items only to discover I had been given the wrong ref no's by the original operative so had to go back to shelves to get the correct parts. Eventually I left the store with the right parts after having to queue at till three times. Won't be using this store again in future, Halfords have plenty of competition in this area and in my experience they are all doing it better and many of them cheaper.
Apr 10th, 2023