Church End Cottage Bed & Breakfast

Mar 18th, 2023

Jul 11th, 2022

Apr 1st, 2022

Feb 20th, 2022

I can only give one star, but would give 0 if I could. I didn't actually stay at this guest house but had a very bad experience with them. I booked it for one night via Booking.com and, as customery on their site, they had a special requests box at the bottom. I put down a few, fairly typical requests down, which never causes a problem for other B&Bs I stay in. Basic things like 1. ensure the shower works, 2. ensure the remote battery is charged, 3. a room with a window or heater that turns off, 4. more than one socket, preferaby by the bed (otherwise I would bring an extention lead). Nothing remotely demanding or unreasonable for 50.00 per night. What happened was very odd. The proprietor rang me and then made a rude and huge fuss about these requests stating the obvious that this was a B&B not a hotel and that my demands were unusual. His manner was arrogant, haughty and aggressive. I told him to state whether he could meet these demands, rather than to respond in kind to his hostility, and he refused to answer. The man I spoke to, presumably the proprietor, clearly didnt want me to stay - just for asking for a few basic needs any B&B should be able to accommodate without fuss, as they tend to do - and then he offered to cancel the room, irrespective of what I actually wanted and answering the questions I had posed. Basically, he was telling me to hop it. Yet the booking.com reviews - as are these ones - are all really high, with some comments mentioning special requests, like Earl Grey tea and Vegan alternatives. I am suspicious that the good reviews are all fake. Some of the bad ones talk of thin walls and breakfast served at 7am and the staff being rude. Frankly, I would believe these not the good ones which are completely out of sync with what I experienced even without staying there, which I presume would have been as bad as the pre-stay phone call I had.
Oct 13th, 2021