Subway
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Castlegate Shopping Centre, Castlegate Shopping Center, 64 High St
Stockton-on-Tees, eng TS18 1AG - (164) 261-6242
Hours
Chamber Rating
-
Nickz Xx
ok food but staff can be very rude and dont always pay attention so have ended up with wrong orders and horrible cheese balls at times.. Twice now my expensive order for not very much has come burnt and another part of the order is too cold. I have reported both times and heard nothing back. Won't be ordering again. Bad customer services. Avoid. Awful experience at my local subway today. Enter the store at 11am to purchase breakfast, no one else in the store but was told they were too busy to serve me and I had to wait 25 minutes if I wanted to order. There were 2 people behind the counter doing nothing. The shop was filthy, food items every no gloves being warm. The whole place smelt it it hadnt been cleaned in over a week.
May 2nd, 2023 -
N/A N/A
Takeout only at 16:30 with no one in the restaraunt, strange
Feb 18th, 2023 -
Smithy779
Tried to order some food through just eat the other day which got instantly rejected. Today the order is currently over 30 mins late outside of the expected wait time with no functioning way whatsoever to contact the store. It seems my 32 has vanished into the abyss. Edit: after traveling all the way out to subway personally, I realise I was wrong with my review. As it turns out it was not the restaurant but just eat who where to blame, their driver was asked to request another driver in 15mins as the store wasn't open yet. Not only did the driver leave me in the dark, but they also never requested another driver leading to a 2 hour late delivery and 32 of food binned and remade. I will say however the staff in this branch deserve praise for their customer service, not only did they go above and beyond with helping me but also offered a free drink for the inconvenience which was not even their fault, great service.
Dec 25th, 2022 -
MJT Reviews
Place was clean and tidy staff where ok not rude but however on saying the food should be arrested for being straight out nasty to the public the megameat sub tasted good but im a little suspect on the meatballs and southwest sauce after eating it about 1 hour later i got the trouble guts and you all know what that means so im sorry subway but no thank you
Nov 11th, 2022 -
Peter Wheelie Pete Morrison
Friendly staff, good service and nice and clean.
Jun 22nd, 2022
Contact Info
- (164) 261-6242
Questions & Answers
Q What is the phone number for Subway?
A The phone number for Subway is: (164) 261-6242.
Q Where is Subway located?
A Subway is located at Castlegate Shopping Centre, Castlegate Shopping Center, 64 High St, Stockton-on-Tees, eng TS18 1AG
Q What is the internet address for Subway?
A The website (URL) for Subway is: https://restaurants.subway.com/united-kingdom/en/stockton-on-tees/64-high-street-castlegate-shopping-center?utm_source=yxt-goog&utm_medium=local&utm_term=acq&utm_content=37097&utm_campaign=evergreen-2020&y_source=1_MTQ5Mjc1NTUtNzE1LWxvY2F0aW9uLmdvb2dsZV93ZWJzaXRlX292ZXJyaWRl
Q What days are Subway open?
A Subway is open:
Saturday: 8:00 AM - 8:00 AM
Sunday: 10:00 AM - 10:00 AM
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 8:00 AM
Thursday: 8:00 AM - 8:00 AM
Friday: 8:00 AM - 8:00 AM
Q How is Subway rated?
A Subway has a 4.0 Star Rating from 164 reviewers.
Hours
Ratings and Reviews
Subway
Overall Rating
Overall Rating
( 164 Reviews )Nickz Xx on Google
ok food but staff can be very rude and dont always pay attention so have ended up with wrong orders and horrible cheese balls at times.. Twice now my expensive order for not very much has come burnt and another part of the order is too cold. I have reported both times and heard nothing back. Won't be ordering again. Bad customer services. Avoid. Awful experience at my local subway today. Enter the store at 11am to purchase breakfast, no one else in the store but was told they were too busy to serve me and I had to wait 25 minutes if I wanted to order. There were 2 people behind the counter doing nothing. The shop was filthy, food items every no gloves being warm. The whole place smelt it it hadnt been cleaned in over a week.
N/A N/A on Google
Takeout only at 16:30 with no one in the restaraunt, strange
Smithy779 on Google
Tried to order some food through just eat the other day which got instantly rejected.
Today the order is currently over 30 mins late outside of the expected wait time with no functioning way whatsoever to contact the store.
It seems my 32 has vanished into the abyss.
Edit: after traveling all the way out to subway personally, I realise I was wrong with my review.
As it turns out it was not the restaurant but just eat who where to blame, their driver was asked to request another driver in 15mins as the store wasn't open yet.
Not only did the driver leave me in the dark, but they also never requested another driver leading to a 2 hour late delivery and 32 of food binned and remade.
I will say however the staff in this branch deserve praise for their customer service, not only did they go above and beyond with helping me but also offered a free drink for the inconvenience which was not even their fault, great service.
MJT Reviews on Google
Place was clean and tidy staff where ok not rude but however on saying the food should be arrested for being straight out nasty to the public the megameat sub tasted good but im a little suspect on the meatballs and southwest sauce after eating it about 1 hour later i got the trouble guts and you all know what that means so im sorry subway but no thank you
Peter Wheelie Pete Morrison on Google
Friendly staff, good service and nice and clean.