Nationwide Building Society

Wouldn't recommend this building society if it was the last building society on earth. The customer service has a lot to be desired not only in branch but the call centre. Having spent a total of over 2.5 hours on the phone over 2 days to the call centre I was told to go into local branch. The staff member in Stockton (Julie) was very rude & unhelpful upon explaining the situation she basically said it wasn't her fault threw my id back at me . The only person that was helpful was the branch manager who eventually sorted my problem out. Very poor customer service & very rude staff . I was promised by the customer service team that a complaint would be logged & someone would contact me in 3 days funny that I'm still waiting.
Apr 10th, 2023

Problem was sorted by Branch manager Tracy excellent service
Aug 30th, 2022

Mar 19th, 2022

I took money to put in my partner's saving account they won't take it. he has no card and can not get there during the week as bank is shut Saturdays if this is just during the pandemic surely you should think about closing a weekday and at least opening half day on Saturday for workers it's very frustrating when you need money for things.
Jul 6th, 2020

Very positive experience in Branch, staff helpful and empathetic.
Jun 6th, 2019