Virgin Money

Waited 9 days for new card. Went to cash machine and it rejected the number, same number I've had the entire accounts life. Now its another possible 10 days plus to go through the reminder that they have to send then order full new card and number. I MEAN COME ON!! UPDATE... Was contacted by the finance department of virgin after making an official complaint and offered 30 compensation, I assume to reimburse the 28 spent in taxis trying to sort this out. Wasn't expecting that so I felt compelled to update this review. I was even offered to take it further if I felt I deserved more compensation than 30. Just feeling listened to and like I matter is enough for me, the cash was an unexpected bonus. Anyways, I believe in credit where credit is due. So thank you virgin for putting this right.
Jan 29th, 2023

40 minutes waiting to get served , definitely need more counters and more staff.....absolutely ridiculous
Nov 27th, 2022

Nov 2nd, 2022

Disgraceful to log in or even get the app i am disabled but will get to the bank and get my money out.it is doing my head in cant continue like this it says cant get in stupid i know that ,cyer tomorrow ,its taken me months to get the app and still cant .i had no trouble ever in over 20 years with yorkshire bank my mind now made up this is not a bank i can use .and i have to pay people to take me to the bank fine pickle branston put us all in ..
Sep 11th, 2022

More bad experiences than good I'm afraid. Waited a week for new debit cards. Had to ring up to find out what was the hold up. Turns out they forget to press the button to action this. After an intermable wait I finally got someone to action them but still no cards . Not great service Virgin Money!
Aug 31st, 2022