WNS Assistance Ltd

Nov 2nd, 2022

Myself and my partner have been put in a horrific position by our car insurer and their repairs company. She was in an accident over 5 months ago and out vehicle has not been fixed to a safe or roadworthy standard and was handed to a collection company without our consent and forced back upon is, the companies are refusing to take ownership of the issues and the related stress has caused is serious mental and physical health issues as well as loss of income and financial hardship. This has been ongoing for so long and were at the point where we havent been able to live like human beings anymore, as we can no longer afford food as well as fuel in the courtesy car they put us in and my partner requires a car for work as a healthcare assistant for the NHS. The repair company and the repair garage have completely cut off contact with us and are refusing to acknowledge the issues put forward. There are multiple other disgruntled and upset customers in similar situations who have been considering large scale action against the company, but the effect on us has been so profound and due to our existing mental health problems regarding depression and anxiety we have both become suicidal due to the ongoing difficulties we have had to face with this, and in my partners case the trauma she suffered as a result of the accident. We really need somewhere we can turn to now as were starting to lose any hope and if my partner does not have a safe, roadworthy car for her work she faces losing her job and career she has been building for 6 years and we face potential destitution and the loss of our home.
Jul 26th, 2022

0 star. Stay away. Process for a invoice to be paid is over 90 days
Jul 5th, 2022

Absolute joke!!!!! Nothing else to say!
Jun 14th, 2022

My van had been stolen back in august, 7 months later still no payout everytime I call I have to wait on hold for hours and be transferred from department to department just for them to give me the same answer over and over its still processing. They are an absolute Micky mouse business and Im going to make sure the FCA do something about it.
Mar 31st, 2022