Newlands Care Home - HC-One

My mum has been in Newlands for the past 3 months and sadly we lost her last night, I can not thank the staff who work tirelessly enough. To each and everyone, thank you from the bottom of my heart for love and care you showed not only our mum Connie but our whole family especially at the most difficult and heartbreaking time.
Nov 10th, 2022

Whatever you do, please do not send a loved one to this care home. The facilities look great, but scratch below the surface and you will quickly find that whilst most of the carers are good and do their best, there aren't enough of them. The meagre nursing staff are poorly trained in basic elderly palliative patient care, often blocking my mothers access to a Doctor, and did not administer pain relief when requested. We had to push for any help at all. The management did not sufficiently address any of the issues we reported, they ignored or dismissed our concerns. I wish we had never stepped foot in the place.
Jan 17th, 2020

My Grandma was at this home for about 4 months And my grandmas sister was also there 3 years later for a few weeks. Both times my family members received excellent care. The staff were so lovely and supportive not only to them but us as a family too. They always went above and beyond and seemed to really care for my family members like they were their own. I personally want to thank Kelly Gleeson & Joanne Lowe. Many thanks, Cynthia & Joans family member, Danielle X
Oct 21st, 2019

Aug 8th, 2019

Jul 23rd, 2019