Roost

Cold food and zero customer service was given no reply
May 3rd, 2023

I took my wife and kids on Mothers Day. There were pro's and cons, the cons unfortunately won My wife ordered the Beef Roast Dinner. The Beef was cooked really well. lovely and pink. I ordered the chicken, and got 1/2 a chicken, which was OK. nothing to write home about, dispite these guys having chicken based menu What we got With the meats was pretty poor. The cauliflower was cold, the potatoes were nothing special, and the amount of gravy offered was really small. I admit I could probably have asked for some more, so partly that's on me. The main part of the plate was a huge helping of leek, and peas. loads of it. and it wasn't great. The highlight of the meal came with a double edged sword. I'd ask you to have a look at the menu, it appears that there is a wide pizza section, detailing costs, and confirms cost for additional items. Below this however is what appears to be a separate menu for build your own. 9.50 - upto 6 items. the price didn't make sense considering the cost of the pizza above, but "additional items" cost appeared to be linked to the section above - and this 9.50 was a flat fee with upto 6 items. We were wrong to think this. My daughter ordered a pizza with BBQ sauce, chicken, feta and olives. it was, to be fair blooming lovely. *its worth stressing, it really was a good pizza!* However when the bill came it had cost us over 20!! we discussed with staff at the time of paying, and they disagreed that the menu was misleading - they did however remove the cost of these items from the bill as a good-will gesture. they were clearly not happy about it though. Before we got the bill, we were saying we would defo come back, but stick to the pizza, give the roast a wide-birth. after we got the bill, (and although the dispute was resolved) - I really don't think i'll be going back. Its a shame, nice looking place, good pizza. just very overpriced, and not clear menu.
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