Direct Fireplaces

Wouldn't recommend this place. One of my friends recently bought a fireplace and it doesn't work. Numerous emails and nothing absolutely disgusting service wouldn't recommend to anyone!!!!!
Mar 16th, 2023

Fabulous fire at a very competitive price, really fast delivery, Excellent customer service from Nick, prompt reply within the hour of a query. Wouldnt hesitate to recommend such a great company. Thanks
Mar 3rd, 2023

Sent these awful unprofessional people 2 emails (as requested) so I could cancel my undelivered fireplace. Its now 3 weeks later and still not been refunded. Ive had to open a PayPal claim to get my money returned and still they try and ignore the PayPal claim. I even provided proof with screen shots of my emails to them instructing the cancellation of my order. My advice from dealing with these undesirable unprofessional people is dont! Buy from elsewhere! Update I see youve finally replied to one of my communications. As you know, Ive emailed you twice over a two week period requesting cancellation. You completely ignored both my emails. I then had to open a PayPal claim which again you still refused to refund me even though I again & again requested cancellation. PayPal intervened and eventually I got a refund thanks to PayPal making a decision on my case, no thanks to you. If youd of simply done what your customer asked I wouldnt have to let your potential customers know just how bad you are. Would I? For your information, were now installing a multi fuel stove rather than the fireplace I originally ordered from you. Obviously I wont be ordering the stove from your chain of stores. Good riddance Ill buy from elsewhere from now on.
Oct 21st, 2022

One of the worst companies I have ever dealt. Avoid at all cost
Sep 27th, 2022

Great choice and a really easy to use website.
Jul 21st, 2022