Vitality

Horrendous company. Do not recommend at all. Avoid at all costs.
Mar 27th, 2023

I have had my car insurance with Vitality for two years. The payments are up to date. I had asked for help after the pandemic, as I had lost a chunk of my income and was struggling with the monthly direct debit. They did help me by rearranging the payment date after I said I was in financial hardship. However, I didn't realise their help came at a price. Today, out of the blue, they have told me they will no longer be able to provide me with car insurance after my current term runs out. It is because of my falling behind due to the pandemic - even though I caught up the arrears, they had agreed to help and the policy has never been cancelled or defaulted. So now, I am going to have to pay for new insurance (with a large deposit) when I can ill afford it, even though I am not in arrears with my Vitality policy. They were quite happy to take my money for the past two years. I would NOT recommend them. Most unhelpful when other service providers have been very helpful during and after the pandemic.
Jan 24th, 2023

There isnt a star lower than one. Do not trust this company they will promise everything and they couldnt even get a Gp appointment. The sales staff will try to sell you and get aggressive if you dont decide and complaints team will not listen to you at all. Simple GP and Physio was not arranged in time and took 3 months for them to respond to complaints
Jan 7th, 2023

Had an interview at this place. Was told I would hear back within 24hrs. Never heard anything back and was then completely ignored by the recruiter when I contacted them. Really rude!
Jan 6th, 2023

We were trained to use Bupas consultant finder because ours was garbage. Hahahahaha as you sit there as a customer of Vitality thinking Vitality is an absolute joke, you are only scratching the surface. Shouldnt be long before they fall apart. Best of luck to all their customers
Dec 27th, 2022