Heaton Mersey Medical Practice

I advocate for my sister, Ive had exceptional help from the reception staff and GPs by phone when shes been visiting me. Its now my own practice after I moved, Ive been there for vaccinations - efficient service, nice staff. And one visit to a GP , which I arranged on the day. No issues, impressive service.
Nov 6th, 2022

Friendly reception. Midwife team is fantastic. Dr Stott is a brilliant GP.
Oct 2nd, 2022

Get ignored at the counter, number 1 in queue twice, wait wait wait no one answers the phone, try to book an appointment online & absolutely impossible to do so unless you have a degree in computers. So now i have to walk for an hour. Abysmal.
Sep 17th, 2022

I've been a patient at Heaton Mersey Medical Practice since birth. My parents came here, my Grandparents came here. In recent years the practice has declined to the extent that I don't bother going. I google ailments, ask at the pharmacy or go to A&E. Its just not worth the hassle of dealing with the rudeness of reception staff and indifference of most of the GPs. All of the reception staff appear to have been replaced and are totally incompetent. The doctors, most of which I've known for 10+ years just don't care and have no empathy or understanding and want to get to the next patient as soon as possible.
Jun 13th, 2022

If i could give 0 stars i would, appalling service (and that's even if you manage to get the service needed). Nearly impossible to get an appointment. Never felt taken serious by these doctors and have taken years to get simple diagnosis and sent to hospital for diagnosis. Have to fight tooth and nail just to get the help needed to do day to day tasks.
May 31st, 2022