Halifax

Very mean lady at the counter, 1st lady told my elderly mother she had to have two identifications instead of the usual one so we had to go home and come back out again, then the 2nd lady never asking for two identifications, total waste of time and petrol. No apologies. I asked to her if she could speed up as my mother also needed to go to another bank which was closing earlier than Halifax, she randomly thought I asked her to skip steps and procedures, no! I asked her to speed up. She took half an hour in the end! Very slow, not very understanding and cold the staff here.
Apr 9th, 2023

Applying for a Halifax mortgage and our conveyances asked us to certify our ID. We both bank with Halifax, but the lady in the Stockport branch at the customer services desk outright refused to help us! We then drove to the Ashton Under Lyne branch where the lady at the customer services desk was more than happy to help us and sort it for us.
Jan 31st, 2023

Second time the ATM deposit machines have failed to register my deposits. Telephoned 24hr banking to be told that I have to visit the branch in person as they could not speak to them directly!!!
Nov 26th, 2022

(Translated by Google) Contrary to my fears that bank employees were involved in crimes in their own bank, this turned out to be absolutely untrue. Thank you so much Matt for protecting my account for 7 months of my illness. All his advice turned out to be very helpful and I'm glad I was wrong. 6/01/23 my affairs were taken care of by Tracy, who was so patient because the information on my phone was in Polish. I still can't recover from the hospital and she must have guessed a lot of things because I was unconscious. We spent an hour on the phone. I was exhausted and so was she. It was the same at the checkout. Tracy, thank you very much for your help. I know it took a lot of effort for you and I am very grateful to you for that. I would also like to thank your entire team and ask your superiors to reward you for this. You guys are amazing and you have restored my faith in humanity! Happy New Year to all Bank Halifax employees! (Original) Wbrew moim obawom, e pracownicy banku s uwikani w przestpstwa we wasnym banku, okazao si to absolutn nieprawd. Dzikuj bardzo Mattowi za ochron mojego konta przez 7 miesicy mojej choroby. Wszystkie jego rady okazay si bardzo pomocne i ciesz si, e si pomyliam. 6/01/23 moje sprawy zaatwiaa Tracy, ktra bya tak cierpliwa, bo informacje na moim telefonie byy w jzyku polskim. Ja po szpitalu jeszcze nie mog doj do siebie i ona musiaa si wielu rzeczy domyla, bo ja byam nieprzytomna. Spdziymy nad komrk godzin. I ja byam wykoczona, i ona. Podobnie byo przy kasie. Tracy, bardzo dzikuj za pomoc. Wiem, e to kosztowao Ci wiele wysiku i jestem bardzo wdziczna Ci za to. Chciaabym te podzikowa caemu Waszemu zespoowi i prosi Waszych przeoonych o nagrodzenie Was za to. Jestecie wspaniali i przywrciliscie mi wiar w ludzi! Szczliwego Nowego Roku dla wszystkich pracownikw Banku Halifax!
Jan 7th, 2023

Nov 14th, 2022