NatWest

Updated: 13/01/2023: Gone down to 4 stars now. I agree with the other customer reviews - in that queuing up (at times) can be a real pain - but with the RBS branches shutting down it seems understandable. This branch has a car park at the back. The face to face customer service given here (at the moment) could do with an improvement. Though, Mrs Baker and Mr Brooks (the cashiers) are the only ones I would pick out as being the most consistent with their customer service. Both of them are: confident, clear, positive, and professional in dealing with my queries. The lady on the desk doesn't always give good enough customer service - it's almost like she doesn't really want to help anyone. My main problem use to be with the self-serve cash machine, the machine seemed to spit out some of my notes. Therefore, I had to stop using the machine for a while. We'll that was until one of agents (the man with the bald head) went through with it with me on how to use machine correctly. :)
Mar 14th, 2023

There is never not a queue.
Mar 10th, 2023

Had to visit this branch to make a bank transaction as it was above the online transaction limit for a personal account, due to school holidays I took my 4 year old son. Arrived at the bank at 2.46pm. There was a large queue and one person manning the counter with another one at a desk in the main room. I got to the front of the queue by 3.06pm. was told by the lady at the counter that she couldn't deal with my type of transaction, despite being a basic chaps transfer (no explanation as to why given, nobody was queuing behind me) and I had to go to the other desk. This resulted in 3 people queuing at the designated desk whilst the person manning the telling counter was doing nothing. The lady on the desk appeared to not be able to complete what appeared to be routine tasks and repeatedly disappeared into the back for far longer than felt necessary. After a while of not being able to do something a third and as yet unseen member of staff came out to help the lady on the desk complete a basic task for the person in front of me. Once completed this third lady bypassed me and asked the person behind me if they needed help. They kindly indicated that I was next. I explained to the lady that I wanted to make a large transfer. She immediately looked at her watch (it was by now 3.22pm, the branch closed at 3.30) and told me I'd have to come back tomorrow. I told her I'd be queuing over half an hour and wasn't happy. Her response was "well, the transfer wouldn't go through today anyway", completely missing the point that queue for nearly 40 minutes whilst members of staff are unoccupied is simply not acceptable from a customer service perspective. I then asked whether their staff could maybe give some forethought to their customers and inform us if it is unlikely that we are going to be served (given that my 4 year old boy had waited brilliantly in the queue for nearly 40 minutes). She then tried to suggest that because the staff did not know why I was there it wasn't possible to forewarn us of issues, to which I pointed out that I had already explained to the member of staff at the counter what I needed. She then went on to say that it was because they only had three members of staff on, despite this particular staff member not having been seen until 2 minutes prior when she appeared. There was also another member of staff in he back who did not serve anyone. I let her know that my first move upon going home would be to transfer my current account to another bank, which I have started the process of. Awful customer service and awful handling of a frustrated customer. I've had an ongoing NatWest account since I was 12, but this isn't the first extremely poor experience I've had in this branch. They appear to use badly trained staff who are out of touch and struggle to use technology; they seem to be more bothered about pedantry and clockwatching than actually helping their customers.
Aug 8th, 2022

Great location, ample parking available
Aug 2nd, 2022

Helpful team, professional and great management. Free and comfortable parking.
Mar 30th, 2022