Sugar Buns Bakery

I had made an order a while ago and was disappointed when Hermes had informed me that my order had been damaged beyond repair. After a long while of Sugar Buns Bakery trying to get compensation from Hermes, they very kindly sent me out a replacement order. It has arrived today and looks amazing!. Thank you so much for your fantastic service Sugar Buns Bakery! i can't wait to try the treats
Jul 20th, 2022

My husband ordered and pre paid for cake for my 30th Birthday, came to collect it on the date arranged and the shop was shut. The order had been forgotten and staff said they had put the order down for the following week. Resulting in no cake. When mentioned to a friend she also had the exact same experience and excuse for the cake not being made. So disappointing I would not recommend if you need a cake for a special occasion.
Jul 16th, 2022

Placed an online order 14 June 2022, as of today (19/07) the order has still not arrived and still shows as unfulfilled online. Original box never arrived, have been promised a replacement box, it has never arrived and now no answer to the questions via Instagram. Outstanding products horrible experience buying a cookie
Jul 9th, 2022

Placed an order through this companies advertisement on Facebook. This was 25/04/22. The number for this business is correct but the business days are limited. Out of roughly 20 calls 3 were answered. I rang about 10 days after I placed my order. Long story short, I was advised on a Friday that she will send cookie box on a Monday. To no surprise it was sent on a following Friday regardless. So the fact the lady mentioned getting them to me fresh and not risk having them sat at Hermes depot over the weekend was pointless. On Hermes tracking it shows sent by business on Friday 13th. Hermes still expecting parcel. It is now Tuesday. Terrible service, cheap courier chosen. Poor communication. Do not order online. In person seems a different experience.
May 18th, 2022

Ordered a birthday cake for my sister, was absolutely delicious and the cake looked gorgeous, will definitely be ordering again in the future!
Nov 25th, 2021