TWD Accountants

Friendly, efficient and extremely helpful service. I've been with them for years and couldn't ask for better.
Jan 4th, 2023

I was put in touch with TWD's sister firm Bailey Oster to assist with my tax return. Absolutely shocked at the service quality provided. Poor communication, no updates or results, and I'm having to continuously chase up with little acknowledgement or progress on my tax return- it feels as if I'm begging them or being an annoyance. Incredibly disappointed as this firm was recommended to me by an individual who works closely with the Association of Optometrists and has a long history with them, and I assumed it would be a reliable recommendation. Most definitely will not be using them again - it's been months. If I receive no update in the next few days, I'll be moving on to another firm as this one is beyond unprofessional. I did explicitly ask the gentleman I was put in contact with whether they were taking on new clients and he didn't say they weren't so to accept a job and then leave a client hanging is simply unacceptable. I would have been perfectly happy had I been told they have too much to do currently and that they cannot take on more work, but instead I've got nothing, had nothing communicated to me and it's beyond ridiculous. I'm not the type to complain and I'm quite accommodating but this has gone too far and it's ridiculous.
Oct 21st, 2022

Positive: Professionalism, Quality, Responsiveness, Value
Jan 20th, 2022

Critical: Professionalism, Quality, Value
Jun 6th, 2021

Critical: Professionalism, Responsiveness
Oct 30th, 2020