NBS Training

Tracy is a wonder woman (though without the gold hotpants!) If you want to have the best reception team you've ever worked with, get her in to your practice. She has extensive dental experience and thus she is able to get to the nub of any problem very quickly. She has certainly transformed our receptionists, and they absolutely love their jobs now and are always looking how to do things better. Worth every pound of her fees :)
Dec 4th, 2019

A Mind-set coach like no other ! I cannot recommend Tracy highly enough. Fantastic trainer and mind set coach, not only for a business but for personal development. Working with her is a pleasure and has a positive impact on my productivity and energy.
Sep 21st, 2021

Tracy really showed me vital communication skills that have gone on to help me in other parts of my work. From clinic to telephone, it has helped me to connect with people, help them with their needs and set down a solid foundation of trust, which is essential in any successful business. I am enjoying this part of my work so much more, thank you Tracy. Always approachable and ready to guide, advise and lead by example. Billie.
Jul 1st, 2021

I met quite a few trainers but never anyone so dedicated and enthusiastic about the job! Sessions with Tracy are very informative, easy to understand and also at the same time fun. Tracys NBS training includes everything business needs up to a very little detail! The whole time she was available for any questions or queries, she would keep us updated if anything changes and simply would keep in touch to be there for us. During the lockdown while Covid-19 pandemic we werent able to meet, however she would organise online training sessions on a regular basis. I could not recommend Tracy enough! Excellent trainer. The pleasure is all mine. Thank you for your spirit and wisdom.
Oct 5th, 2020

Tracey is great! She has great knowledge in the dental profession and customer service, and she has an excellent way of passing on what she knows in a fun and easy to understand way. She has given us some amazing tips and guidance as to how we can change the way we communicate with our patients. She has been very supportive in the whole length of our training by always keeping in touch with our progress and always providing help when we requested any assistance. We have seen great improvement in the way we interact with our patients and we strongly recommend her to any practice looking to improve their customer care. Thank you Tracy :-)
Jan 10th, 2020