Furniture Industry Research Association

Recently had an issue with a mattress that this company came out to inspect? This company is paid to do inspections by the retailer who has supplied the defective product to the customer. They say they are in dependant?
May 1st, 2021

4000 bed broke, Egineers report states there are no issues with it essentially siding with Bensons....... waiting to see if engineer can include the additional and more to the point truthful details discussed in person in the report so i can challenge Bensons decision. I will update later depending on their handling of the matter
Mar 3rd, 2019

Shockingly incompetent service. Offensive and rude. I tried to complain to them but was told this was not possible unless in writing.
Apr 29th, 2018

Had a visit from technician yesterday and e mail with his report. This was factually incorrect in on particular part so rang to complain only to be told that they could not discuss the matter with me as they were working for Bensons for Beds. Surprisingly the report strongly favoured Bensons.So much for impartiality Would give no stars if you could
Feb 2nd, 2018

Rude, disgusting and incompetent to say the least! Some "technician" called Andrew came to inspect our sofa we purchased from Tesco that is faulty. He asked me to sign just to say he had visited my address, little did I know he made me sign for the report without even telling me what u was actually signing for! It was only because Tesco have told me I have signed for the report. If I'd have known what he'd put in the report there is no way I would have signed anything what so ever! Absolutely shocked.... the so called report couldn't be anymore inaccurate!! The bloke couldn't even inspect a pillow let alone a sofa!!!!! DISGUSTING!
Jan 9th, 2018