Hertfordshire Mobility

Worked with Hertfordshire mobility to support a client in my care and they were very helpful, fast, and informative upon delivery, giving a full walk through of the mobility scooter, 3 year warranty and also 3 years of services included in the price, would recommend, very nice people too :)
May 2nd, 2021

Jan 20th, 2021

Great service from this company, highly recommended
Sep 27th, 2020

I purchased a manual wheelchair from these people in February, but an airline damaged my sons chair during travel. Whilst initially they seemed helpful, they informed me it was up to the airline to repair/replace as the damage would not be covered under the warranty. (I question whether this is true) It was only as time went on that I realised that they could not be bothered to help me. I had asked them for a quotation for the repairs as the insurance company at the airline needed this information. After two weeks of ringing and eventually a visit to the market in which it was perfectly clear that the older man didn't want to help me and blatantly fobbed me off, telling me he'd " been busy" , that I went directly to the manufacturer who, within half an hour emailed the needed information (they couldn't have been more helpful). I have now had the matter resolved and the airline replaced my sons chair but I did not purchase the new one from here because although helpful when dealing with the initial purchase are completely nonprofessional with their aftercare. He was more than happy for my son, to go without his wheelchair and for a company that deals with the less mobile and disabled I find this completely unacceptable. I would not recommend this company to anyone and if possible would suggest they shop elsewhere. It has now been over 4 weeks since my request and they have still not contacted me with the quote. Worst customer services I have ever experienced. I would give no stars if i could.
Mar 25th, 2019

I bought a used mobility scooter a few months ago, fantastic service,it recently went in for a minor repair,they offered to loan me one so that I wouldn't be without. Lovely and friendly and very helpful
Oct 14th, 2018