Stevenage Borough Council

No one seems to work for Stevenage council at the moment as no one is answering the phone the excuse that the pandemic has caused this problem does not wash any more after all it's the rate payer that's funding the wages
Apr 5th, 2023

I feel service is very poor as I being calling and waiting to talk about a letter I received as to a payment of 226.87 , when I dont have no money till 21st April as I paid monthly and not enough advisors to answer the calls or even when transferred and being waiting for 24.mins and 40 seconds when I do have other things to do , but yr quick enough to want money or what to know things or evit people but dont help when we call so I am very unhappy with the service
Mar 25th, 2023

took ages for the phone to be answered. get more staff!!
Feb 17th, 2023

Thanks to Lukas in the Repairs CSC for resolving my issue promptly. He was very helpful and assisting.
Jan 31st, 2023

Its a fantastic place to work, everyone here is friendly and helpful. However, I do understand that clients get frustrated using the website (negative posts), but hey, thats progress which requires change and clearly not everyone embraces change (lol). The SBC website is a fantastic portal providing clients full access to services, information and down-loadable documents, it is very comprehensive, so worth putting in a little time to learn how to navigate it (and more efficient than using the phone). Finally and not forgetting, for those who have the time, or prefere a face-to-face, SBC also provide a no-appointment walk-in customer service centre, a rare thing these days, well done Stevenage Borough Council!
Jan 31st, 2023