The Furniture and Home Improvement Ombudsman

Absolute crooks just plain and simple, biased company setup by the furniture companies themselves to protect the furniture companies! We was sold a sofa by scs which when delivered was the wrong colour and funnily enough scs and the ombudsman refused to acknowledge the difference in colour. Yet everyone else could see it , we bought a grey sofa online and a cream one was delivered and both the ombudsman and scs claim the colour difference was within tolerance I have never been dealt with in this way before and am actually shocked that such a big company would behave in such a way, far from an ombudsman just a biased company setup and funded by the companies they are supposed to make sure are following the law! Disgusting
Dec 26th, 2022

Very dissapointing. The case handler was negligiant and unprofessional. Despite the retailer's report documenting a manufacturing fault. The case handler ignored this and claimed that there is no evidence of any manufacturing faults and closed the case without any explanation. The case handler has refused to reopen or escalate my case.
Oct 25th, 2022

Absolutely a terrible service. If I could rate no star I would. Ive been trying to contact them for the last year or so but no response from them, absolute a joke! I dont even know why they even existed, useless company! Figures they put on my outcome of decisions were all wrong and they cant even rectify them and make their decisions properly. Awful experience against Wren and them!
Aug 25th, 2022

Shockingly ridiculously poor and pointless service. It's honestly as if they just don't consider your complaint despite the mountains of evidence and even an admission by the accusee. It's hilarious! Their phoneline is constantly busy or unavailable (over a span of 7 months) and there is no call back request option. They certainly do NOT seem like an independent organisation set up to help resolve disputes and raise standards. I cannot fathom why they're allowed to exist. Their ratings speak for themselves :/
Jul 31st, 2022

I spent a lot of time (months) with forming the evidence file to submit to the furniture & home improvements ombudsman. The case was to do with poor service/product & installation of our kitchen by Wren Kitchen Limited. I gave them 2 years to try and sort out a put correct and they failed so i decided to take the complaint to the Furniture & Home Improvement Ombudsman, and what a waste of time. They sent a independent specialist to check out the kitchen who stated the kitchen was un-satisfactory. Although their independent specialist also (Like myself) reported such bad workmanship/service/product the ombudsman decided to play their role by giving a much less offer than the retailer Wren Kitchens Limited. Off course the retailer pays the FHIO a membership for which (like others have mentioned below) they are not going to look at your case fairly even if you get a report done by the specialist they will not take it into consideration, also they do not do what they actually say which is to help the 2 parties come to a fair compromise. In short the whole process was a waste of time like others have mentioned below, so i am now going to seek my own legal advice and will be now pursuing this in court of law
Sep 30th, 2021