Compare Cargo Rates Ltd

Shipment to Dubai. All with me now. Thank you for a quick easy service.
Mar 26th, 2015

I had sent my Aunties last remaining items from her house out to her in Spain via CompareCargoRates. The price quoted was extremely competitive and they arrived just at the right time as she is studying and needed some of the books. I have to say the whole process from initial enquiry to quotation was simple, and the driver who arrived to pick the boxes up was really nice. As we had quite a bit to send, they offered to put it all on a pallet and shrink wrap it for us, which was really helpful. Nice experice
Oct 26th, 2014

My move was from London to Jeddah- I have amassed a lot of items over my time here and Compare Cargo Rates took care of the entire move. I would use again and certainly recommend to my friends. 10/10
Aug 6th, 2014

Compare cargo rates helped me move back Sydney after my 2 year placement in the UK, The guys were very friendly, helpful, quick and efficient making quite a long and traumatic move painless. Highly recommend in an instant. Thanks Ian and the team :)
Jul 15th, 2014

I booked a door to door delivery of 3 boxes weighing approximately 30kgs in total for my daughter in Canada. I chose your company as I had compared prices and reviews and was impressed by both. I completed the supplied customs forms - inventory - and provided a copy of my daughter's passport as requested. This booking was accepted by yourselves and payment was made. The boxes were new double skin cardboard boxes from Staples. Each item was double wrapped in bubble wrap with the exception of a blanket and cushion for obvious reasons. Each box was then sealed with parcel tape on each seam with several layers of tape. The first indication of problems was a phone call from my daughter in Canada to say she had been contacted by FedEx who informed her that her boxes were being held by customs at Edmonton Airport and she would have to clear the boxes through customs. My daughter asked FedEx to email through the forms to be completed which they duly did. I assured her that having looked carefully at the options available for delivery on your website that her parcels would be delivered to her door. She lives some 5 hours drive from Edmonton. Several phone calls were made to your company to try and resolve the issue - all at my instigation and cost. Not once having said I would be called back did this happen. Whist efforts were made by yourselves via FedEx London office to resolve the issue it became clear that FedEx Canada were unable to agree with your interpretation My daughter was told by FedEx in British Columbia that her boxes would be cleared if they went to Calgary - but she would have to arrange this with another (unnamed) office!!!!! The 'law' being quoted seemed to be an Alberta law but only applied to one major airport????? As no resolution was forthcoming - my daughter arranged to drive to Edmonton at great inconvenience last Friday 8th November 2013. Her partner had to take a day off work unpaid to accompany her on the 5 hour drive. They had to book into a hotel overnight as the weather was atrocious - at considerable cost. a copy of her invoice is attached. This cost almost 188 dollars To add insult to injury my daughter was treated like some kind of criminal at Edmonton Airport - an issue she is taking up with Canadian Customs. Having collected the boxes she was distraught at the condition in which they arrived. I have photographic evidence of this. Several items were broken or smashed to bits - one a money bank which had been a treasured gift from her grandmother was smashed beyond recognition. Again I have photographic evidence. My husband who has couriered goods throughout Europe for 40 years is of the clear opinion that all 3 boxes have been dropped several times or thrown from height. You blamed FedEx. FedEx blamed customs. Customs blamed FedEx. However my contract was with your company. I trusted your company to carry out the contract I had with you professionally My experience has been anything but. Amateurish beyond comment. There is NO reference to the type of experience my daughter and I have had through using your company on your website. No indication of issues with customs that may arise. You accepted the paperwork unquestioningly. No explanation was asked of myself. I look forward to your response to the above issues. I reserve the right to take this issue further should it be necessary.
Jul 24th, 2013