Sturgess Motor Group

I won't be a repeat customer... Fast and responsive right up until the point of my vehicle delivery, after which their salesperson didn't respond to most of my emails and they sorted a couple of fairly prominent issues (on a car that had been described as perfect) in their own time, well and truly taking the edge off the experience. Attempts to communicate with senior management were stonewalled and overall the service was far below that I'd expect buying a 30K car. Having previously used both Cinch and Cazoo, I can say they were massively superior and would not recommend anyone buys a car from Sturgess.
Apr 30th, 2023

My daughter received awful service waiting over four months to get her car back after a part was ordered wrong along with very poor and rude service from the misogynist management team!
Mar 17th, 2023

Jan 20th, 2023

Staff are very friendly and helpful
Nov 7th, 2022

AVOID AT ALL COSTSKEPT MY CAR FOR FOUR MONTHS!!! SHOCKINGLY RUDE MANAGEMENT TEAM To cut a long story short these are the key events that followed me trusting them to fix my car (November 2022 - February 2023): -Nov They claimed to not be able to find a fault even with me asking them to look again and sending on AA teams results which had brought up a number of issues (still charging me 135 diagnostic charge) -was implied I was lying as they couldnt find an issue (I actually doubt they even checked) -Caused me to have a very lucky near miss accident after being given back an unsafe car (which cut out all power in the middle of a dual carriageway cross roads) -I had to call the AA out for a second time at my expense -Car was then checked again and all the results under the sun came up with a large bill attached -I asked for the main issue to be looked at and the window wipers only -after this was spoken about I then didnt hear from them without me chasing for weeks on end. Always being promised a call back but never receiving one. -at this point I filed a complaint with fiat head office aswell as the branch themselves -I was told there were not courtesy cars available as each week went past more costs for my travel to work were occurred - I managed to speak to the service manager who spoke to me in a very patronising wayasking if I knew that there was a cost of living crisis going on. And this was the reason for my wait. I explained that I was full aware and that in fact at this point I was more upset I wasnt being kept up to date as each week rolled past and I was wasting my time chasing. He then promised to keep me up to date and call me every day (this didnt happen in fact I never heard from Him again) -more weeks past by with no communication on their end and still no car (it was now January) - by this stage it was getting very frustrating I raised further complaints and was finally passed onto to the general manager plus the customer service manager. -the customer service managers tone of emails made it sound as though I was in the wrong for complaining or even asking why it was taking so long to get my part and fix my car -by this stage if spent so much on travel and was having to say no to seeing friends and family due to not having a car -a phone call with the general manager ended up with me in tears after being spoken to in the worst manner and of all those Id spoken to at the company. He actually ended up putting the phone down on me after not being able to answer why Ive been treated in such a way and why he was suddenly claiming that they had no courtesy cars at all even though the service manager had told me they had 15. -following this I kept in contact with the customer service manager via email and was waiting for a call from the team when I received an email to say there service team member dealing with my case had left the business but also to let me know after nearly three months of waiting the part had arrived however it wasnt the correct part!!! - to which I asked the customer service manager to confirmed was it the fault of Fiat or ordered incorrectly? ..it was confirmed it was order incorrectly ..ofcourse I wasnt shocked by this stage -what was funny was how suddenly a car was found only at this stage for me to borrow for afew weeks A word of warning to the wise. Avoid this garage I would believe this garage is very close to closing down as they are clearly struggling with both staff and the services they provide
Mar 29th, 2023