Donna

We waited in the car for 10mins to make sure we come in at our appointment time. When we came in, there was no hello just a - I will be with you soon. He made us wait for 10mins with no check ups. The store is small so its not like we needed a tour. He was having a conversation with the previous customer. We felt disrespected and not welcomed at all. Definitely wouldnt recommend a place with bad customer service and disrespect and total disregard of customers coming in on time for their appointment.
Mar 2nd, 2023

good quality and great style
Oct 13th, 2022

The staff are great. The dresses are beautiful and you are elegant in them wherever you go.
May 15th, 2022

Sep 29th, 2021

I simply could not fault the customer service with this shop. I attended the Cockfosters branch last year and choose a dress for a very special occasion. I hadn't an appointment but because I was early and she was free, there was no problem. Beautiful, beautiful dresses. The lady was both patient and helpful. They offered to store the dress also. During the cornavirus pandemic, I contacted the shop. The owner a very polite gentleman contacted me back almost straight away. I was assured that I could collect the dress or it could remain stored until I wanted the alterations. I choose the latter. Again, when I contacted them the response was instant. I booked the fitting for the following week. I just collect the dress yesterday. The alterations are of top quality and It was a very very reasonable charge. No charge for storage. I will definitely be visiting this shop again, should I have another special occasion. They stock dress that I couldn't find anywhere else. Sincerely, a huge thank you to Charles and Farrah.
Oct 15th, 2020