Butler & Wilson Store

Disgusting company, absolute lack of communication and consideration for their customers. I spent a lot of money on an order and had been chasing the points to update on my account for a long time, it took them two years to come back to me after me chasing multiple times in between... only for them to come back and say that they couldn't do anything because my account didn't show as live until the next day - I of course set up the account at point of order so that is not my problem that their system was slow for whatever reason. They then started to say about how points go out of date. Again, I had been chasing for two years and been completely ignored. This company has done nothing but embarrass themselves and show they have no clue what they are doing. I'm sure it wouldn't have been rocket science for them to offer me a voucher for the value of the points I would've had, yet their staff cannot put two and two together and instead confidently try to pass of their negligence as normal company practice.
Apr 19th, 2023

Used to have more statement pieces. Because I know more trade jewellery places now I'm looking for more unusual things. I love that theres a shop like this.
Feb 26th, 2023

Excellent shop to visit in the Fulham Road. The staff were very pleasant and helpful. Both went out of their way to show the products. It was lovely to visit the shop again as it was some time s8nce we had last visited London. Will definitely return -hopefully soon .lots of interesting pieces of jewellery. Many thanks to the staff. Very pleased with our purchases. Service: Women's fashion design
Jan 26th, 2023

Beautiful jewellery very friendly staff.
Nov 20th, 2022

Haven't been to the store.Intending to visit soon..Have purchased loads of the jewellery over a number of years. Absolutely fabulous
Sep 9th, 2022