Brava

Feb 11th, 2023

So I have been coming here a few years now for various things eye brow waxing , pedicures , manicures , lash lift and brow lamination always been really good but unfortunately I am now left disappointed I booked lash appointment and did not realise I needed another patch test after having one previous to this with lashes it wasn't until a day before my appointment I got told I needed to come in for a patch test unfortunately I couldn't come in as I had other commitments so I then had the option to change my appointment for a different treatment of cancel it all together for a charge so I opted for a different treatment which I didn't really want anyway but my appointment was originally for 1pm and when it got re arranged for this new treatment it got changed to 2.15pm which I explained I couldn't do then because unfortunately something had come up regarding family personal things which I have to attend so I asked for the appointment to stay at the original start time of 1pm which I was told wasn't possible only from 2pm onwards which I don't understand when my original time was from 1pm anyway I then had no choice but to cancel the appointment and had to pay 24 cancellation I understand they loose money from business but I wanted to book in for another time or Day then as the time had been changed but I got charged cancellation fee instead very disappointed considering I've been a regular customer and I don't live in the same town so I travel to them ! I'm disappointed as sadly I won't be using them again now because of this misunderstanding I just wish they would contact customers a few days in advance about a patch test not within the cancellation fee period as this isn't fair on customers I know it says on the website about a patch test but because I had one previous I did not realise I would need another one maybe inform people a bit sooner.. so I'm now out of pocket ! I tried to say I would come in later in the week or next week and I would pay a fee on top of a treatment price but no they insisted I paid straight away by a link in a text I understand they get messed around and people not turning up but this was a genuine mistake but unfortunately now I won't be returning there . Services: Manicure, Lash lift, Eyebrow threading
Feb 1st, 2023

Just amazing!!! Catherine and Sarah are outstanding!! Felt so so relaxed just what I needed they both looked after me so well and came out feeling so relaxed and pampered. Thank you both so much. See you soon !!!
Jan 16th, 2023

The whole team is absolutely amazing so kind and really caring! I always get my nails done here and they are always 10/10. They are happy to do any design i would like. These are some of the nails i have had with them
Apr 12th, 2022

Absolutely love my nail thank you. Love going for my treatment. All staff very friendly and professional
Mar 2nd, 2022