Goldsmiths

Lovely staff, ready to help, very patient and flexible
Apr 15th, 2023

Mar 31st, 2023

Id actually give it a zero if I could . Service has been appalling. Spent 4k on a 1 carrot diamond ring for the actual diamond to become loose , thankfully never fell out .. I could turn the entire stone around in the four claws , which isnt great. I now have concerns that this has damaged the actual diamond itself . 5 weeks later and after 4 calls ( me contacting them) and them saying they would call back or send emails to the manufacturers Im told it will be the end of this month before I will get it back . I also asked for a resize whilst being repaired . They had no record of this and said they would have to receive the ring back for them to resend it off again to be resized. Are they actually joking. This could take an extra 8 wks on top of the expected 10wks for the stone to be re set. No one calls me back or contacts me via email its nothing short of a circus. Perhaps leaving this might help .
Mar 3rd, 2023

I have always been well looked after by staff in Goldsmiths. I usually find something I want to buy in the store
Jan 29th, 2023

Nev in Staines was brilliant. Thanks for the help
Jan 7th, 2023