Surrey Fireplace and Stove Installation

We had them out to our house and arranged to go the showroom on the weekend to confirm the stove we wanted (having said to me they would be open from 10am that Saturday) - got there at nobody was there called and emailed and just not heard back from anyone since. Really bad customer service. We would have gone ahead and spent our money with them, but just shows poor reliability and communication
Mar 28th, 2023

We are delighted with our wood burner and the service from Alex. I couldnt recommend them more, honest, professional and great value! Thank you so much, its transformed our home.
Feb 7th, 2023

Thank you Alec and Troy for the wonderful job of fitting a new fire and surround to such a professional standard. I am delighted and cannot thank you enough for your hard work. Lovely friendly guys and nothing was too much trouble. Turned up on time got on with the job, very clean and tidy. You made an old lady very happy. Thanks again.
Dec 1st, 2022

Alex and the team did a great job. They were efficient, polite, punctual and clean. They seem to genuinely care about their work and the fire place looks great. Thank you.
Nov 12th, 2022

I was looking to replace my ancient fireplace, I had a look of at several websites, and got bamboozled by the choices, so I asked for a quote. When Alex came, he understood exactly what I wanted, and proposed 3 different solutions very clearly different in price, look, ease to use, etc, but all meeting my specs: heating my treatment room to a very nice warm temperature, so my client don't feel cold when they come. When Keith came to replace the old fireplace, he realised the opening wasn't big enough, and it took much longer, more drilling more sawing and a lot more dust to get the job done. All was done on the morning, and everything was left very tidy. Jess was adamant she wouldn't charge for the extra work, which, honestly, is not really fair. If I could give 6 starts, I would! I highly recommend them: you can't go wrong if you chose these guys.
Nov 25th, 2022