GMP Drivercare Ltd

My wife (an NHS nurse) ordered a car through her employers salary sacrifice scheme in June 22 with a 12-20 week lead time. The car was initially supposed to be available in October 22 so she made arrangements to dispose of her current vehicle then. Then the date was put back to December 22, then March 23 then May 23, bringing the lead time closer to 40 weeks, far in excess of the 20 week maximum. So she made alternative arrangements and informed GMP, cancelling the order. GMP refused to accept the cancellation until a cancellation fee (500!) was paid. As the money is taken direct from the employers payroll my wife has had no choice but to swallow the cost. GMP have effectively scammed my wife out of 500 for their inability to provide the service they are contracted to do. I imagine one or two of the employees of GMP were clapping the NHS during the pandemic. This is hardly the reward NHS staff deserve.
Jan 4th, 2023

Shocking communications and service. If it wasn't for my company using this provider then i would not go near them.
Dec 4th, 2022

Poor communication. I ordered a car last October through the NHS trust I work for and was expecting a delivery Feb/March, however now being told it will be Aug. Expected delivery date has been changed 4 times at least and I have tried contacting GMP a few times and have asked the question about cancelling the order and been told that someone will get back to me but no one ever does! I wish I had done my research and picked another company. Nightmare of an experience so far! Update: contacted GMP again only to be told that expected date of delivery is now Sept! And it will cost me 420 to cancel the order.
Jul 29th, 2022

Always had good service when leasing a car through the NHS trust I work for. No issues with ordering or servicing the vehicle. GMP are always there should an accident happen
May 1st, 2022

excellent service and very helpful staff
Jan 16th, 2022