Stafford Dental Surgery

My son has spent over an hour and a half trying to get through to a receptionist. Cut off 3 times after being on hold 10 mins each time. 15 calls till eventually got through. No apologies for delay
Apr 19th, 2023

I thought this dentist was great Ivenever had any problems, always thought all the dentists and staff were fantastic.. however a couple of weeks ago they cancelled my appointment on the same day with only notice of a text and as a full time worker I did not see this until I reached the practice. Tried to call to re-book the appointment its taken me several days and hours of time on the phone trying to get through. All you get is a message saying a receptionist will be with you soon, and then the phone cuts off like someone is picking up the phone and putting it down straight away. After finally getting through i re-booked my appointment for today 11/04/2023 only to have ANOTHER text two hours before the appointment cancelling it, even after I specifically asked them to call me if the appointment was to be cancelled again. I have now been trying to get through to the practice for a further two hours with no luck. As I work in a dental practice I understand the demand for dental appointments, I'm sad to say the customer service here recently has been shocking.
Apr 6th, 2023

Unsure how on earth this place has a 4* review. Tried for absolutely hours getting through on the phone, either cuts off after being in a queue for well over an hour or just constantly says phone busy, they cancel appointments on the day without trying to get hold of you first!
Apr 5th, 2023

Attended recently for a checkup with Caroline. I have been using this dental practice for about five years now, I had been at my previous practice for about 35 years when my dentist decided to retire, I was therefore a little concerned about finding a replacement I have to say I have been pleasantly surprised my experience has been nothing short of exceptional from booking an appointment reception right through to completion of treatment. Thank you again Caroline.
Mar 29th, 2023

Feb 18th, 2023