Waitrose Wine Bar

Apr 21st, 2023

Terrible experience. We chose a white wine from the shelves in the bar as per the sign and asked for it to be chilled. We were given it warm, in a wine carrier. It was undrinkable in the bar so we asked for a refund. The customer service rep was called and refused to give us a refund. When we asked for his details, he ran away and refused to give us his details or even his job title so we could reference him in the complaint. A truly awful experience. We are sending our complaint straight to head office.
Mar 2nd, 2023

It is located inside the Waitrose supermarket. A nice place when you can take a drink and relax. Very close to the King Cross station Also the Waitrose supermarkets must be the best supermarket chain in London
Jan 2nd, 2023

Horrible service! Youd expect something else from Waitrose. How do you recruit people? If you work in a Wine Bar you are expected to be able to open a bottle of wine. When finally received our bottle, it was full of cork pieces. When asked to sort it out, we got an attitude and she still forgot our waters This is what youre paying 7.5 Corkage fee brilliant
May 24th, 2022

Nov 30th, 2021