London King's Cross

The journey was fine and the ticket controller in the train, friendly. Unfortunately the staff at the information desk at King's Cross were unhelpful and gave me a big lecture as to why I was late to catch my train (which I missed). More interested in talking among themselves, slouching on their chair!!! Went to the ticket office to purchase a new ticket, ditto, big lecture as to why was I late for my train and told that "here", trains work in a certain way!! I asked what do you mean by "here", answer in England!! It seems my foreign accent was detected and assumption were made that i was not from "here". I actually lived in this country longer than my country of origin and am also British. Point that i expressed - even if that wasn't the case and i was a tourist, we are customers, wherever we are from, and don't need to be treated that way, it is already bad enough to miss a train with whatever it entails. A message to the employer: training on DE&I is absolutely needed. Let's hope my return journey is better!
Apr 23rd, 2023

Kids friendly and family waiting lounges
Apr 21st, 2023

Apr 12th, 2023

Initially I had bought all my train tickets from Australia. Where I live there are two companies, one is metro and one is not. I had no idea yesterday that I was getting on the wrong train... I didn't look. while I may have paid 40 odd pound for two from South Yorkshire to Kings Cross the guy was very polite and helpful. He checked my return ticket from London back up to Doncaster. Thank you kind sir.
Mar 31st, 2023

Excellent attention from a travel assistant called Leighton! Quick, friendly and understanding! Also the trains and facilities are very clean and up to date!
Mar 28th, 2023