New Horizon Youth Centre

I Used to love this place but its changed, they do not want to answer their phone. they even picked up said hello then proceeded to hang up on me, I called them back 3 times and it rang straight to voicemail and they did not even attempt to call me back, I wanted help but this is how I get treated? Staff do not even wanna do the of the things they get paid to do. I'm not the kind that wants to make someone look bad but I'm really offended thats how they treated someone who needed help it could have been anyone on that phone im not happy at all
May 14th, 2022

Rhona is such a wonderful lady she was so calm listening to me and helping me i recommend new horizon to everyone staff are all lovely and helpful Had a good experience
Oct 28th, 2021

New Horizon Shame
Apr 7th, 2020

This is not a good charity! I was homeless and they housed me temporarily in practically a prison with crazy rules that included the governance of when and what we could eat (only at set times) and I wasnt informed of any of this prior. I didnt get any help or much guidance in how I would move on from that place which made it worst, plus I witness a young person get kicked out of this place at least once a month not to add, one girl new horizon completely refused to help and didnt care if she slept on the streets again. Then when my contract was up and I tried to get my life together found a new job and somewhere to stay very shortly after I became homless again and this time they reduced the services they wanted to offer me including housing because apparently I made myself homeless what a horrid thing to say to a vunerable young person. When I went to the centre (only once), I wasnt welcomed and was made to feel so alienated and the lady from their work department kept emailing me to not return to the centre unprovocated. I hope you have a better experience than I did and arent so desperate you need new horizon because they keep you down and dont want to see you progress so if possible find somewhere else. Appart from steve from independant living he was lovely
Nov 11th, 2021

I have been visiting the centre for many years and have a close relationship with people who attend the centre and the staff who work there. This centre has some of the best help available for young people who are homeless/vulnerable. It is a blessing in disguise, they have: therapy, education and employment, housing support, food, nurse, internet and most importantly staff who care !! A lot of places only offer short time support and it can be hard to trust and build relationships and can deter young people from wanting to attend, however new Horizon will continue to support you. Thank you for all your support new Horizon especially to Emma and all staff who are really dedicated to supporting young people and giving them more opportunities to become the people they deserve to be !
Jul 24th, 2020