Virtuo Car Hire | St Pancras

It seems like a nice idea. However, you realize the major problems with Virtuo when you encounter one of your own. I tried to book a car for the weekend, and I kept encountering an error at payment. The error only displayed the classic exclamation mark and no details. I know its not on my banks side. And unfortunately, Virtuo provides no number to call with problems. And its documentation is completely useless here. If this is the help upfront, I cant imagine what Id do if I encountered a problem on the road.
Apr 27th, 2023

I have used Virtuo for a couple of years and have been very impressed. However the car at the weekend was delivered 90 minutes late and I wasnt told where the car was until I repeatedky called them making me stresses for my late arrival at my cousins wedding. The customer service when things go wrong is terrible
Mar 31st, 2023

Terrible service. Never using them again. We followed all the introductions, and our booking was cancelled by Virtuo a few hours before pickup. Even though we sent all the docs and info several times, they couldn't verify the ID. And the communication was useless. It was always: do this one more thing cause you're almost done. No actual information on what was going wrong and why they needed the same thing over and over again. Extremely time consuming and frustrating, and ultimately pointless.
Oct 20th, 2022

(Translated by Google) Everything worked fine. No queuing, no waiting - just walk to the car and drive off, awesome. The car is only opened via the app on the mobile phone. There were sometimes brief connection problems. Otherwise I have nothing negative to report. Nice car, as booked in advance. Great value for money. Mobile phone with the Virtuo app absolutely necessary, otherwise nothing works. Any time! (Original) Es hat alles bestens funktioniert. Kein Anstehen, kein Warten - einfach zum Auto gehen und losfahren, genial. Geffnet wird das Auto ausschlielich ber die App auf dem Handy. Hier gab es manchmal kurzzeitige Verbindungsprobleme. Sonst kann ich nichts negatives berichten. Schnes Auto, wie im Vorfeld gebucht. Preis-Leistungsverhltnis top. Handy mit der Virtuo App zwingend notwendig, sonst geht gar nichts. Jederzeit wieder!
Jan 9th, 2022

Jan 2nd, 2022