Spartan Plumbing & Heating Ltd

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Apr 24th, 2023

Apr 23rd, 2023

Positive: Professionalism, Punctuality, Quality Service: Heating system maintenance
Apr 20th, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Heating system repair
Apr 13th, 2023

I have called out Spartan to an intermittent hot water issue ( the heating did work fine) with our combi boiler in January. They were prompt and attended at the agreed time. However while the engineer was out and did make some tests on our boiler it did broke down. So we not just lost our hot water fully , but also our heating in the middle of the winter when possible was the coldest time of the year! I have been told the heat pump broke while the engineer did do his testing, but according to them that has nothing to do with my boiler to break down( which I do not believe, what is the chance your boiler accidentally breaks down just at the time when an engineer works on it ) And they kindly send me a bill of 270 for braking my boiler, they also quoted the pump to be replaced with the note saying this will not fix my intermittent hot water fault ( then why was it offered , not sure) for around 600 and a quote for a boiler replacement 2800, but of course even if I would decided to replace the boiler they still would add the extra 270 for basically leaving me with a broken boiler. Of course I have choose another company to fit a new boiler, but I was fighting for my right not to pay the 270, for leaving me with a broken boiler! However Spartan was adamant if I dont pay they will go legal. To keep the peace with my girlfriend I ended up paying a massively discounted price of 205. But thought I will share my story as according to google, the company has great reviews which lead me to use them which I deeply regret. I definitely do not recommend them and will not used them again.
Apr 23rd, 2023