Camberley Glass & Windows

Awesome emergency service. Arranged in minutes. Telephone handling and repair job handled very efficiently. Engineer arrived early. Thank you.
Apr 9th, 2023

Happy with the work the to men worked hard to fit our windows didnt have the best of weather snow & rain but still managed to get the work done very polite and left everything clean thankyou would recommend camberley glass & use again mr & mrs major camberley surrey
Mar 17th, 2023

Have used Camberley Glass a few times now and have always found them prompt to reply and quick and efficient with their installations. Alan installed replacement bedroom window on this occasion and I am very happy with the result. Would definitely recommend CG for all double glazing work.
Mar 1st, 2023

I recently had 3 replacement conservatory glass roof panels supplied and fitted by CGWC and the final result is excellent. There were a couple of minor issues that I raised but Alan and CGWC did not hesitate to make another visit to remedy them free of charge. I've used them several times before and would use them again.
Feb 28th, 2023

This is possibly the worst purchasing experience we have ever made in respect of our home. Camberley Glass and Solidor both have a hidden 13 chapter which basically passes the problem back to the purchaser. The door warped significantly within weeks of installation which meant the door could not be opened without force, Ron of CG attended and simply loosened the locking system and left, a few days later the warp reduced (researched Solidor's product and determined this was due to poor manufacturing\degassing i.e. expanded when door got warm from solar heat when the door is exposed to sun light, this was brought to Ron of CG who discounted this all products are fully checked before customer is contacted to install products door, frame and side panel. He failed to recall on the first planned and agreed installation morning that the side panel was missing on loading the vehicle and subsequently a new date had to be arranged when it arrived. When the package was complete CG attended and installed the products and informed my wife it couldn't be correctly sealed as it was dimensionally to big and no sealant could be provided at floor level to complete the works but bonded trim instead. Following Ron of CG's remedy of slacking of the locking system and cooler weather the door warp reduced but not to a complete flat surface and due to the remedy the door locking system would not lock correctly and subsequently CG were called and following discussion he attended and was confused as in his mind it was correct though we proved the door was still warped but at this point produced a tolerance sketch from manufacturer justifying the extent of acceptable warping which was not provided as documentation prior to purchase or on installation. The door is how we asked him to leave it like it was and rectify the locking system which was poorly carried out as the locking points still grind against the receiver plates/points which are showing evidence of excessive wear and movement. A permanent rug and removable sausage draught excluder is the only solution. My wife refuses to allow Ron of CG near the house "He uses his size and body language to intimidate rather than words which is scary". Having had a Telephone conversation with "Neil" in the office and experienced his manner and responses I understand what her concerns are when in contact with those who represent CG. We have attempted communication with CG by email to resolve this but no response from them, in addition we have used the phone numbers recorded as contacts during the purchasing, subsequent installation and when trying to seek a remedy which is a door, door frame and side panel meeting the specifications, tolerances and correct standards which provides a "secure and draught proof installation" (their marketing words not ours" but no connection, using a private unlisted number we get an answer but as soon as they established it was us who is calling the female receptionist ends the call and you try using the number again and guess what no ring tone. We have all documents, communications, CCTV of attendances and CG have records of our calls and subsequently now post this review based on our experience of Camberley Glass and suggest potential purchasers consider other similar companies, ask for references and visit, contact them to ensure you are happy that the with the standard of works, CG representative's and the products supplied and fitted. We will not be having a holiday this year as the monies saved for will now be used to replace the Camberley Glass installation which when removed be recorded and assessed by an independent Surveyor which then on the findings used to pursue a remedy or post on review sites, social media and similar Trade sites such as Checkatrade. Good Luck to those who decided to use Camberley Glass, we, friends and neighbours who have been shown the issues agree that they "Will Not Consider Using Camberley Glazing"
Apr 19th, 2023