Relocate Me

This is the worst letting agent. I have used them for the past 4 years, and I can't stand them anymore, I terminated the tenant's contract and will not let them manage my flat anymore. Owners - stay away at all cost. I would rather have a reliable and responsive management company, paying more, or waiting a longer time to get it rented out, then using this company. I think the 3 stars they get is for renting and letting, but not for managing a property, because they are really bad at it. For the past 4 years, I haven't got a single check in or check out report (there were 3 different tenants, and none renew the lease.). it is a way for them to make money as every new tenants they will charge us numerous fees. I haven't received my EICR, ECP report, although I have paid for it to be done. Whenever I chased them, they would just say they will send it tomorrow, but the tomorrow never comes. I suspect that they have just taken the money and haven't done any check-in / check-out, or any of the reports. They also made a big mess on the account, and charge me more than it should. They also charge the one year management fee upfront, not like common practice where they charge when the tenant pays every month. It is the lousiest and unhonest letting/ management company I have used. Update: Not the end of all issues. I now got a debt collection company chasing me for 1800 pounds of outstanding payment on water heating and heating bills that went back to 2019. And the fault? The management company was supposed to fill out a form to change the bills to the tenant and they never did. The invoices never got to me. I assume they got the bills but just ignored them without telling me. And the worst part is they said they return the deposit to the tenant and so there are no money left to recover from the bill. But I never sign / agree to any deposit being return. They are the worst company ever.
Mar 30th, 2023

Friendly enough people working there, however a rather incompetent and amateur service. Still holding some deposit money 7 months after tenancy finished, simply because they haven't closed out a heating account which I am not allowed to deal with.
Feb 10th, 2023

The agency did a great job for us! Our agent was Matthew and he did the best job possible considering out circumstances and always ready to help! Also, always available for every question even out of work hours which is super important for someone who just moved it in the flat. We had some difficulties from our side as we are from Ukraine, but Matthew was always very understanding and did the best to accommodate to our needs! Thank you so much!
Jan 9th, 2023

All my collaboration and interaction with Relocate me has been top class. They have called or phone or email me back when promised, and done what ever they could to assist me in any form possible. I would hole heartedly recommend them.
Jan 1st, 2023

Nov 19th, 2022