The Family Practice

May 31st, 2022

Quite possibly the rudest receptionists I've ever come across when calling anywhere . Got huffed at a few times , even put the phone down on me mid sentence a few times. I'm at the point now where I'd rather fall down and be seriously ill than call back for anything . The Dr is nice but some serious reconsideration Into the attitudes that answer the phone are needed at this place .
Jan 18th, 2022

I am extremely disappointed with their service! My 2 years old has been refused to be seen twice, first time with ear and eye infection and for second time with chest infection! And when I went to the A&E and waited good 4 hours, they've asked me why I am there, don't I have a go, and couldn't believe that my little one has been refused to be seen!GPs needs to understand that looking in internet to put diagnosis isn't professional and ruin the trust in them! The receptionists are rude and unhelpful! I am really angry with the service!
Nov 1st, 2021

Do not use this this doctor's surgery! They can't even pick up the phones - wait for an hour just to talk to reception. Weeks and weeks to get an appointment to go through test results. To be fair the one time I got to see a doctor they were friendly - but it took months to get in front of a basic GP. Hands down the worst doctors surgery I've been a part of - have had to change GPs!
Sep 17th, 2021

Currently have to listen to 2+ minutes of recorded message before being told they're busy and won't even put you in a queue, just cut you off while ringing to get an emergency appointment. I've been with the practice for 13 years, but will be looking for a new surgery. Change the recorded message! No one in pain should have to wait two minutes at a time before ultimately being cut off!!!
May 22nd, 2021