Arlo & Jacob Islington

Had a great experience in here yesterday. Gabriel helped us pick couches and help us lay out multiple fabrics and colours. Made the entire experience stress free and fun. Would highly recommend her services.
Jan 31st, 2023

Jun 20th, 2022

Great marketing and in-store service BUT where is my order?!? I reached out to the Managing Director & Customer Service team & all have gone silent! After reading other Tweets / Google reviews, im not alone. I was proud to support a small, local retailer but Im losing faith in this one..
Jun 18th, 2022

We've had a terrible time with this company. We bought a sofa from their shop near Upper Street. The sofa was lovely and comfortable in the shop. However, the one that was delivered was horribly faulty. Parts of the frame were broken, two of the seats were sunken in, and the cushions were deflated. We've contacted their customer care team five times to try to get Arlo and Jacob to fix this, but haven't yet had a response and keep having to chase them. I'd avoid at all costs - they charge high prices for exceptionally poor quality products and terrible customer service
May 25th, 2022

There should be an option on Google for a zero rating, avoiding a false sense of above terrible products and customer service. We spent a few thousand pounds on this company's furniture a few years ago and it has not worn at all well. I contacted them recently to ask if some items could be repaired. Took over an hour just to get through to someone. They said they'd get back to me but didn't. I'm happy to pay for repairs given time lapsed since purchasing but if I owned this company, embarrassment might get the better of me and I'd just repair for free. Finally heard back on my multiple voice messages and emails to be told that because I'd bought them from the pre-bankrupt version of A&J that the products were basically nothing to do with them any more. So no repair service either, even at a cost. Absolute joke, over-priced and awful customer service. Spend your money elsewhere.
Jul 1st, 2022