Bright Dry Cleaners

Mar 20th, 2023

Poor quality dry-cleaning at inflated prices, avoid
Mar 18th, 2023

Positive: Professionalism, Quality, Responsiveness, Value
Jan 10th, 2023

UNACCEPTABLE SERVICE, RUDE AND DENIED ANY RESPONSIBILITY AFTER RUINING 800 COAT AFTER IGNORING INSTRUCTIONS ON THE CARE LABEL. We were pushed to seek arbitration to the small claims court because their response after ruining and shrinking the fur on the coat was unacceptable. We brought in a coat with fur trim and they returned it with the real fur shrunk, damaged from heat/water and slimy with chemicals. The first time the person in the store said they would wash it again/send it for repair to the main store (Chris Dry Cleaners). They took it in and sent it back again in the same state. When we went to Chris Dry Cleaners the owner and the other man shouted at me saying they had never washed the fur first (which smelled heavily of laundry detergent from their store) and then asked to see pictures of the coat from before to prove it was not ruined already. We then went back with before pictures of the coat they still refused to admit they had washed the fur, saying the visibly ruined fur now looked the same - and when asked further said that even if they did wash it, they did it according to the label - pointing out that it didn't specify to wash fur separately (which was clearly stated, showing they never read it). And again they shouted at us when we were speaking calmly, in addition to threatening to call the police, refusing to come to the front of the store to speak, refusing to provide an email address or personal phone number to write to them when seeking arbitration. Please avoid this place at all costs. Pictures 1-3: after washing 4-5: before washing 6: care label stating the fur should be cleaned separately
Dec 19th, 2022

Had a rug cleaned here. An initial quote of 40 somehow had to change to 70. After a week I collected it and it had literally not been touched. I brought it back to the store. They then cleaned it again. It had some chemical smell to it but stank so badly that it was impossible to leave it in our lounge. Ive since bought my own products on line and done the job myself. And its worked just fine proving the point about their lack of care and professionalism These cleaners had also promised to come and see the rug and to understand my complaints after their second failed attempt, but they literally didnt show up to the day/time theyd chosen. Since then, they havent responded to any messages and show a brazen attitude to customer service. Avoid.
Nov 10th, 2022