Focus Group

PLEASE I IMPLORE YOU TO LOOK AT ANOTHER SUPPLIER Massive price increase sales team sold me things i did not need and average monthly bill came to more than my gas and electric DONT USE THIS COMPANY
Mar 24th, 2023

DO NOT SIGN UP! YOU WILL BE TIED IN FOR YEARS WITH TERRIBLE SERVICE. We just got told we would have to pay 3,742.82 in order for our company to end our contract with Focus and yet the service they have been providing us for broadband for a small shop has been absolutely terrible from the beginning. We signed up in 2021 and apparently our contract doesn't end until Sept 2026. Focus are a scam! DO NOT USE!
Feb 20th, 2023

We have recently started a new business and went with Focus Group for our full IT and phone package. From the first call with Kerrie Allison to the massive IT support from Daniel Rowe I can honestly say it has been a delight to work with them. Kerrie made sure we got an excellent deal and when you are a start up company every penny counts. She was also extremely friendly, spent lots of time on the phone explaining everything and nothing felt like too much trouble. Daniel has been absolutely incredible. We took out the full IT support and he has done absolutely everything from set up the PCs, fine tune the email packages and worked with our booking software provider to get our system up and running when there has been lots of teething problems with them. The support he has given us has been second to none, we have felt like his only priority which is incredible for a business who must have hundreds of clients - thank you :)
Feb 19th, 2023

Same situation as the other reviews. I have been quoted over 4000 to exit despite the calls failing and no customer support.
Jan 26th, 2023

We get really good service from Daniel Rowe. He's always quick to respond to our queries and is very clear in his explanation of what work is being done and helping us to navigate new systems.
Jan 22nd, 2023