M's Cycles

Very helpful after l broke a spoke on my way to work. Dropped everything and had my bike sorted within an hour.
Nov 15th, 2022

Very friendly, helpful staff who give you a quote for what repairs are needed for a service and very knowledgeable when you need help with choosing a new bike
Aug 27th, 2022

Amazing service, helped me out of a jam when I snapped a chain 5m down the road, polite, helpful, sent me to the pub for 30m whilst it was fixed!
Aug 22nd, 2022

Fantastic cycle shop always get my bike serviced there. Shop owner is always so helpful
Jun 30th, 2022

The good: Free assessment of your bike, quote over the phone and if you dont like the price you can pick it up with no charge. The not so good: Only open Thursday-Sunday. Diagnosed an issue with my bike incorrectly. Didnt listen to me when I told them my BB was not the problem. The explanation: I dropped my bike at Ms hoping to resolve an issue I was having with my drivechain. The team were friendly enough and were happy to discuss the problem. They told me that they were busy at the moment and would call me the following day with a diagnosis. They called back two days later. No biggy, but would have been nice to be kept in the loop. On the phone they told me that it was most likely a problem with my bottom bracket but would have to strip the bike and check things over and quoted me between 130 and 150 for the work and a new BB. I told them that it couldnt possibly be the problem as the BB was recently replaced and spins freely without the chain on, but they were quite sure I needed a new one and didnt offer any alternative diagnosis. As I was so confident that the issue was not related to the BB I decided to collect my bike from the store and go elsewhere. The other place I took it to rectified the grinding/clunking issue as well as a service and cleaned my mtb all for under 100! No need of a new BB at all. According to other company it was just general wear and tear and gave me advice about what to buy/replace in the coming future. Problem solved. Certainly not awful experience. It seems like a decent enough bike shop but I am disappointed they were content to take 130 or more of my money for something I knew didnt need to be done. I cannot recommend Ms as far as servicing and repairs go.
Apr 24th, 2022