Clarks

Very pleasant team , friendly service and talked nicely to my children
Apr 26th, 2023

The store manager is very judgemental and arrogant. She makes unnecessary comments and then calls the customers rude. Its like she doesnt want customers in the shop. This is not the first time she is behaving this way.
Apr 15th, 2023

Feb 3rd, 2023

Empty shop
Jan 7th, 2023

Clarks website states I can return an online order for immediate refund at any of their stores. Well not at the Surbiton branch apparently. I have just made a specific journey to do so, and have been told by their staff they wont issue a refund directly because were a franchise, they will only return the items to their warehouse without any proof of return. I have proof of payment and how I paid, I stated their returns terms to them, and still the answer was no. Wont be shopping here in future, very disappointing service. Can see from other reviews they have form for doing this. Going to raise a complaint with Clarks head office.
Dec 2nd, 2022