Joy Indian Cuisine

I have been a loyal customer. But tonight the chicken in the chicken tikka masala smelt off. I realised half way through the meal, after eating some of it. I am keeping the rest of it for testing in case I get ill. Really not happy or impressed. Shocking experience and not acceptable.
Mar 29th, 2023

Will never use this restaurant again. Cold food delivered late, no help offered, they said they were busy and I should call back later or tomorrow. They don't even know who is the manager of the restaurant. They don't keep notes of transactions and therefore can't give a refund. Dodgy all round.
Mar 18th, 2023

No joy to be had here anymore. Once fine establishment disappointed tonight with bland poor food nowhere near the fine standard we have come to expect. Such a shame
Mar 5th, 2023

Very tasty food. We really like Joy's Chikhen biriyani. Best indian restaurant in Surbiton. Very friendly staff and very clean area. Highly recommend joy restaurant . Best regards Ami
Jan 13th, 2023

RAW food alert. Just ordered from here as new to the area and wanted to check my options out having tried Thali-ho and Red rose of which both were superb. I ordered a Chicken Korma and pilau rice and collected it. Took one bite when I got home and immediately noticed the chewy raw texture. Cut open a few other pieces and all were pink as the photos attached show. Called the restaurant to ask for a refund and they told me firstly how incredible they were, secondly that I was wrong and then finally agreed to refund me. An hour later a delivery driver arrived with another order of chicken korma and pilau rice. I declined, explaining that I wasnt going to chance eating more raw chicken and I showed the driver the bowl of food and we agreed it was pink and raw. He became pushy and tried to make me take the new order anyway. I had to decline 5 times. A telephone call followed by the manager who again told me they were marvellous and that I didnt know what I was talking about and that he had personally checked the chicken and that it was fine. He asked the same driver if the chicken that I showed him was pink and I overheard him say no, not pink. Make your own minds up people (see photos that show the chicken being more pink than the pink bowl I had served it in) and be careful eating here if you like your tummies. To be fair they did apparently eventually refund me, but this is yet to drop into my account. I am a big foodie and this is now an absolute NO for me going forward.
Jan 4th, 2023