AnswerForce

May 16th, 2018

May 11th, 2017

We use AnswerForce UK for our several brands, B2B and B2C digital SaaS businesses. Having real people who are friendly & professional answering our various lines is great for the customers - and they provide a super modern approach to incoming business sales, inquiries and support calls without the need for expensive hardware or in-house call centres/receptionists - it's perfect for our SMEs size and can scale out to larger volumes too. There's no unnecessary offline fuss, like other phone systems, and it's super customisable since it's all cloud based. It provides us the space/separation from live calls to route/process sales and support effectively on our own schedule while providing a better, more person orientated experience for our customers. They can professionally transfer live calls to anywhere (at no cost too, once you take over the call!), they can handle common tasks/queries directly or even summarise the call with fields you choose - which can then be integrated into CRMs, automatic emails summaries or just left in their cloud dashboard for your team to review. We also use their brilliant Live Chat (for websites/software) including screen-sharing, video calls that can be staffed by our sales team, or staffed by them when we're away.
Dec 20th, 2018