IRIS Software Ltd

The most ridiculous customer service experience you will have. avoid avoid avoid
Jun 20th, 2022

I am using the Iris Basic software to do payroll for my own company. There is no support if you have any problem. It is unfortunately not a good sofwer/ company.
Aug 25th, 2021

Not even 1 stars, disgraceful support or none at all. Any accountancy firm owner I urge you to not transact with this company.
Aug 18th, 2021

Oct 20th, 2020

Useless customer service. I had a separate accounting and payroll subscription. When my accounting subscription was due to expire, I took up their offer of a bundled subscription which included both accounting and payroll services. Unfortunately, they continued to charge me for the payroll service. It took many attempts to get someone to fix the problem, but I am still waiting for a refund some 2 months later, despite numerous chaser emails. To make matters worse, now the payroll service that I have paid for has stopped working as the system thinks the subscription has expired but I have 10 months left. Terrible customer service. You can never speak to a human, everything is via email and all they do is raise a ticket rather than fix the problem. The business is not joined up and the different parts do not speak to each other. For a software business you think managing subscriptions would be simple!!! Please fix my subscription and refund my money.
Feb 24th, 2022