Arcore Premium Apartments: Covent Garden

Feb 23rd, 2023

Jul 15th, 2022

I would not recommend staying here! The apartment is tired and much smaller than the photos suggest. We arrived from Australia after 24 hours of travel to see the apartment was situated across the road from significant construction (that was not advertised on the booking), the apartment was dirty with washing hung out to dry, the living room doors also didnt shut (so there was no escape from the noise). We also coordinated to drop our bags early however no one turned up to check us in. We luckily bumped into a maintenance person who dropped our bags. When we contacted the host to update him on the situation, he said it would be a disservice to their organisation to have someone to meet us to check in our bags early. He was then very condescending and belittling in our conversations afterward. Very unaccommodating and very rude! Luckily we booked through Plum Guide where we coordinated leaving the premises and negotiated a refund for 4 of the 5 nights (even though we never unpacked our bags), however I dont believe Arcore would have offered the refund if we booked directly through them. There is nothing good about this apartment other than the location.
May 13th, 2022

We stayed at the "strand" apartments, but cant find anywhere to leave a review for that building. All in all excellent stay over, two bed apartment was clean, modern and comfortable. The hosts are really easy to work with and very helpful with accommodating requests. No hesitation in recommending this location for a stay over.
Sep 12th, 2021

Absolute disgrace of an organisation. I reserved accommodation for 3 nights and corresponded throughout resulting in full payment. Prior to the schedule visit details were provided to send breakage deposit to a paypal account or credit card at check in. I opted for the latter. 3 hours later some 2 days before my scheduled stay they canvcelled the reservation and didn't respond to any efforts I made to communicate. Bunch of crooks
Sep 8th, 2021